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Job
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Customer service advisor

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Details

Salary GBP23000 - GBP26000 per annum

Location Bedford

Consultant Dean Loveridge

JobRef 50811503/001

Date posted 20 July 2022

2022-07-20 2022-09-18 call-centre-and-customer-service perm GB Bedford Bedfordshire GBP 23000 26000 26000 YEAR Walters People https://www.walterspeople.co.uk https://www.walterspeople.co.uk/content/dam/walters-people/global/images/logos/web-logos/square-logo.png

Get in touch

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Dean Loveridge

dean.loveridge@walterspeople.com

Apply 1555275 1555275 1555275
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Walters people Milton Keynes are really excited to be partnering with a well established logistics business in Bedfordshire, they are looking for some well experienced customer service advisors to provide a effective and pro-active resolution for customer and clients claims.

Key duties include but are not limited to.

  • Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information correctly on Sunrise CRM.

  • To communicate to customers courteously and promptly on the following issues:

  • To ensure all applicable Company Quality procedures are always followed.

  • Strive to ensure all targets and KPI’s set by the business are achieved

  • To proactively identify and participate in process improvements to streamline tasks.

  • When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.

  • To process all orders received via fax and email efficiently and accurately within the timescales required and within the department’s internal error policy rules.

  • To process customer orders over the telephone efficiently and accurately within the department’s internal error policy rule, whilst providing great customer service.

  • To manage and resolve client and customer queries and questions, escalating where appropriate.

  • To liaise professionally with Clients and all internal departments.

  • Any other duties as and when necessary to meet the varying demands of the business and satisfy the customer's needs.

What you’ll need

  • Prior experience from similar role

  • Attention to detail

  • Previous Customer Service experience ideally in a B2B Customer Service team

  • Good communication skills both verbally and in writing

  • Competent in the use of Office 365 and Excel with strong typing skills

  • Able to work under pressure and to strict deadlines

  • Able to work effectively as a team or individually

  • Excellent organisational skills with the ability to priorities workload

  • Strong accuracy and data entry skills

  • A penchant for great customer service

  • Ability to handle pressure and difficult customers with good telephone manner

  • capable of handling multiple priorities in a fast-paced environment

 

For more information or to express your interest please apply direct or get in contact via the below details.

Email – Dean.loveridge@walterspeople.co.uk

Phone – 07876863524

Apply 1555275 1555275 1555275
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