Customer Service Advisor

Customer Service Advisor Halesowen, Birmingham Full time, permanent Hybrid working once training is completed

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

Duties for the Customer Service Advisor:

• Serve and delight our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company’s values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for; Customer Value, Customer experience, Consumer Product offering and operating systems

Experience needed for the Customer Service Advisor:

• Proficient in Microsoft Office.
• Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners.
• An ability to prioritise workflow volumes and self-organise.
• A desire to develop own skill sets.
• Accuracy and attention to detail.
• Individual who has a strong commitment to providing quality customer service.

Extensive 6 week training programme is provided

Great Benefits, Team Culture and Company

Any questions about the role please get in touch on hannah.bloom@walterspeople.co.uk