Customer service advisor

Walters people Milton Keynes are really excited to be partnering with a well established logistics business in Bedfordshire, they are looking for some well experienced customer service advisors to provide a effective and pro-active resolution for customer and clients claims.

Key duties include but are not limited to.

• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information correctly on Sunrise CRM.

• To communicate to customers courteously and promptly on the following issues:

• To ensure all applicable Company Quality procedures are always followed.

• Strive to ensure all targets and KPI’s set by the business are achieved

• To proactively identify and participate in process improvements to streamline tasks.

• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.

• To process all orders received via fax and email efficiently and accurately within the timescales required and within the department’s internal error policy rules.

• To process customer orders over the telephone efficiently and accurately within the department’s internal error policy rule, whilst providing great customer service.

• To manage and resolve client and customer queries and questions, escalating where appropriate.

• To liaise professionally with Clients and all internal departments.

• Any other duties as and when necessary to meet the varying demands of the business and satisfy the customer's needs.

What you’ll need

• Prior experience from similar role

• Attention to detail

• Previous Customer Service experience ideally in a B2B Customer Service team

• Good communication skills both verbally and in writing

• Competent in the use of Office 365 and Excel with strong typing skills

• Able to work under pressure and to strict deadlines

• Able to work effectively as a team or individually

• Excellent organisational skills with the ability to priorities workload

• Strong accuracy and data entry skills

• A penchant for great customer service

• Ability to handle pressure and difficult customers with good telephone manner

• capable of handling multiple priorities in a fast-paced environment

For more information or to express your interest please apply direct or get in contact via the below details.

Email – Dean.loveridge@walterspeople.co.uk

Phone – 07876863524